With more then 20 years experience in credit control / management I am well placed to offer grass root solutions to your debtor problems.

Consider these credit management tips:

Define the scope of the credit function.

Define clear lines of authority a flow chart may facilitate clear decision processes.

Define clear sales conditions not least unambiguous payment terms.

Maximize working capital - current liabilities should not exceed current assets.

Maximize your profit. Any interest paid is a significant cost, getting your cash in quicker will reduce this cost.

Minimize the impact of bad debts. The only positive way to recoup bad debts is by increased sales.

Every time you make a sale you have four chances to re-affirm your terms of sales:

Order acknowledgement.

The advice note.

The invoice.

The statement of account.

Consider using a tear off remittance advice on your statement to encourage prompt payment.